Kanishka Bedi Co-Director (Management Programme for Entrepreneurs & Family Businesses) Assistant Professor kbedi@u21global.edu.sg

Kanishka Bedi is based at Nadathur S. Raghavan Centre for Entrepreneurial Learning (NSRCEL), Indian Institute of Management, Bangalore, India, which offers a Management Programme for Entrepreneurs and Family Businesses jointly with U21Global. He is the Co-Director of this programme. At U21Global, Dr Bedi teaches 660 Operations Management and 701 Project Management Methods. He previously taught MBA courses at India's University of Lucknow, the Indian Institute of Management, Lucknow and Jaipuria Institute of Management. Dr Bedi is the author of two books - Production & Operations Management and Quality Management - both published by Oxford University Press, New Delhi. He has presented papers at international conferences and published in journals and international conference proceedings, as well as provided consultancy and training to organisations including Hero Honda, Tata Motors, HPCL, NTPC, Apollo Hospitals, Indian Oil Corporation Ltd., Satyam Computer Services and Steria. In 2008, Dr Bedi received the Best Paper Award at the E-Learning Excellence Forum, Dubai, UAE.

Dr Bedi is a reviewer for the International Journal of Production Research, Computers & Industrial Engineering and International Journal of Education and Development using Information and Communication Technology. His research interests include quality function deployment and service quality management, particularly in education and healthcare. Dr Bedi has turned his attention in more recent times to researching the impact of faculty facilitation in online education, the utility of digital storytelling in online classes, the learning design of blended corporate training programmes and innovations in improving collegiality amongst faculty.

He earned his PhD from the Department of Business Administration, University of Lucknow. He has a Bachelor's degree in Technology (Electronics and Communication Engineering) and a Post-Graduate Diploma in Business Administration (Operations Management).

Subject(s) Taught

• MBA 660: Operations Management
• MBA 701: Project Management Methods

Professional Activities

• Executive Peer Reviewer, Computers & Industrial Engineering, International Journal of Production Research, International Journal of Education and Development using Information and Communication Technology, ASCILITE (Australasian Society for Computers in Learning in Tertiary Education) Conference 2008, Melbourne (Australia)
• Programme Committee Member, ALT (Association for Learning Technology) Conference 2008 - 'Rethinking the Digital Divide', Leeds (UK)

Selected/Recent Publications

• Bedi, K. (2008). Experiences of hybrid corporate training programmes at an online academic institution. In J. Fong, R. Kwan, & F.L. Wang (Eds.), ICHL 2008, LNCS 5169 (pp. 271-282). Heidelberg: Springer (forthcoming).
• Bedi, K. (2008). Measurement & improvement of service quality at the OPD of a large service hospital. The International Journal of Excellence in Healthcare Management, 1(2).
• Bedi, K., & Lange, H. (2007). The impact of faculty interaction on the learning experience and outcomes of online learners. In ICT: providing choices for learners and learning. Proceedings ascilite Singapore 2007.
• Bedi, K. (2007). Production & operations management (2nd ed.). New Delhi: Oxford University Press.
• Bedi, K. (2006). Quality management. New Delhi: Oxford University Press.
• Bedi, K. (2004). Production & operations management (1st ed.). New Delhi: Oxford University Press.

Selected/Recent Presentations

• Bedi, K. (2008, September 5-7). Business management education: Past, present & future. 'Beyond the Lecture Hall' conference organised by the University of Cambridge (UK) (accepted for presentation).
• Bedi, K. (2008, February 21-22). Utilising first term experience in a blended programme for improving student engagement: A case study. U21 Teaching and Learning Conference 'Does Teaching & Learning Translate?' held at the University of Glasgow (UK).
• Bedi, K. (2008, January 14-17). Innovations in defining, designing and delivering online corporate training programmes: A case study. e-Learning Forum 'e-Learning excellence in the Middle East 2008: Define, Design, Deliver' held in Dubai, UAE.
• Gullett, E., & Bedi, K. (2007, December 2-5), Wiki: A new paradigm for online training and development of faculty, ASCILITE conference held at Nanyang Technological University, Singapore.
• Bedi, K., Goldberg, M.A., & Gullett, E. (2007, September 3-4). Improving effectiveness, academic growth and collegiality among faculty. 'Supporting Success and Productivity: Practical Tools for Making Your University a Great Place to Work', hosted by the Institutional Management in Higher Education (IMHE) programme of the OECD in conjunction with Universitas 21, University of Cambridge and Harvard University, in Paris, France.
• Williams, J.B., & Bedi, K. (2007, July 10-11). Using digital storytelling as an assessment instrument: Preliminary findings at an online university. 11th Computer Assisted Assessment Conference held at Loughborough University, UK.
• Bedi, K. (2007, January 31). The service quality conundrum. Elluminate Webinar Series, U21Global, Singapore.
• Bedi, K. (2006, November 28-30). Balancing learner expectations and educator perceptions in an online MBA course for exemplary learning. U21 e-Learning Conference, Guadalajara, Mexico.
• Williams, J.B., Bedi, K., & Goldberg, M.A. (2006, September 7-8). The impact of digital storytelling on social agency: Early experience at an online university. The 3rd International Conference on Educational Technology organised by National Institute of Education (Singapore) and the Ministry of Education (Singapore) at Singapore Expo.   

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